Neck and Shoulder Relaxer
Neck and Shoulder Relaxer
How do you use it?
Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
For example, if you order a pair of shoes, it will need 5 business days of processing time and then 7-18 business days of shipping time. Therefore, you can expect to receive it in 10-25 business days.
Shipping fees are calculated based on Countries
FREE TRACKED SHIPPING
Singapore, Australia, Belgium, Canada, Czechia, Finland, Germany, Hungary, Ireland, Italy, Mexico, New Zealand, Paraguay, Poland, United Kingdom, United States, Norway, Austria, Bulgaria, Croatia, France, Greece, Japan, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Ukraine, United Arab Emirates
Albania, Armenia, Brazil, Colombia, Cyprus, Denmark, Estonia, Georgia, Iceland, Latvia, Malaysia, Malta, Moldova, Monaco, Peru, Philippines, Saudi Arabia, Serbia, Taiwan, Turkey, U.S. Outlying Islands, British Virgin Islands, Chile, South Africa
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
If you have any further questions, please contact our customer services at firstname.lastname@example.org
You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product.
You can always contact us for any refund question at email: email@example.com. We would like you to provide photo or video of the reason for the refund of the product.
Damages and issues
Before we can process your refund for you, we need to confirm the actual condition of the product you received. Therefore, it is necessary to provide us with photos or videos showing that the product is damaged.
Please contact us at firstname.lastname@example.org with the following details
1. Photos or Video of the package, in whole, and damage area (if applicable)
2. Photos or Video of the item(s), in whole, and the damage/defect area
3. Photos or Video of the labels on the package (item label & tracking label)
4. Description of the problem
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We will only accept refund requests if the item sold is defective or does not match the product description at all and is unusable.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will confirm the product problem you said, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Shipping costs are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.