Refund Policy

You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product.

You can always contact us for any refund question at email: contact@smarthome999.com. We would like you to provide photo or video of the reason for the refund of the product.

We may cancel/refund orders due to quality problems, inaccurate information from customers, fraud risk analysis, or any other reason.

Damages and issues
Before we can process your refund for you, we need to confirm the actual condition of the product you received. Therefore, it is necessary to provide us with photos or videos showing that the product is damaged.

Please contact us at contact@smarthome999.com with the following details
1. Photos or Video of the package, in whole, and damage area (if applicable)
2. Photos or Video of the item(s), in whole, and the damage/defect area
3. Photos or Video of the labels on the package (item label & tracking label)
4. Description of the problem

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We will only accept refund requests if the item sold is defective or does not match the product description at all and is unusable.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will confirm the product problem you said, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Shipping costs are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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